Website: https://www.frostculture.com
Last Updated: 30/11/2025
Thank you for shopping with Frost Culture. Our goal is to ensure you are satisfied with your purchase. If for any reason you are not completely happy, please review our return and refund guidelines below.
1. Returns Eligibility
You may request a return if:
The item is unused, unworn, and in original condition
The item is returned with original packaging, tags, and accessories
The request is submitted within 10 days of delivery
To start a return, please contact us at sales@frostculture.com with your order number and item details.
2. Items That Cannot Be Returned
For hygiene and quality control reasons, we cannot accept returns on:
Earrings and pierced jewellery
Custom or personalised orders
Sale or discounted items
Items showing signs of wear or damage after delivery
If you are unsure about eligibility, contact us before requesting a return.
3. Refunds
Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to the original payment method.
Refund processing time: 3–14 business days, depending on your payment provider or bank.
Shipping costs are non-refundable, unless the return is due to an error on our part.
4. Exchanges
Exchanges are accepted for eligible items if the product is available in stock.
If the requested replacement is unavailable, you may choose a refund or store credit.
To request an exchange, email us with your order details at sales@frostculture.com.
5. Damaged or Incorrect Items
If you received an incorrect or damaged item, contact us within 24 hours of delivery with photo or video proof. We will replace the item or offer a refund at no additional cost.
6. Return Shipping
Customers are responsible for return shipping fees unless the product is faulty or we made a mistake.
We recommend using a trackable shipping service, as Frost Culture is not responsible for lost or unconfirmed returns.
7. Order Cancellation
Orders can only be cancelled before they have been shipped. Once processed and dispatched, the order is no longer cancellable.
To request a cancellation, contact us as soon as possible at sales@frostculture.com.
8. Contact Us
If you have any questions or wish to submit a return request, contact:
📧 Email: sales@frostculture.com
🌐 Website: https://www.frostculture.com