Last Updated: 30/11/2025
Welcome to Frost Culture. By accessing or using www.frostculture.com, you agree to be bound by the following terms and conditions. If you do not agree, please discontinue use of our website and services.
1. General Information
This website is operated by Frost Culture. Throughout these Terms, “we”, “us” and “our” refer to Frost Culture. We offer this website, including all information, products, and services to you conditioned upon acceptance of these terms.
2. Eligibility
By using this website, you confirm that:
You are at least the age of majority in your region, or
You have permission from a parent or guardian to use the site.
3. Use of the Website
You agree not to:
Use the website for unlawful or harmful purposes
Distribute viruses, malware, or harmful code
Attempt to hack, disrupt or interfere with security features
Copy, reproduce, sell or exploit any content without permission
We reserve the right to terminate access to users who violate these terms.
4. Products & Services
We aim to display product details, pricing, and images as accurately as possible.
However, we do not guarantee that:
Colours or materials will appear the same on all screens
We reserve the right to update, change or discontinue products without notice.
5. Pricing & Payments
All prices are listed in access country or USD and may be updated at any time.
By placing an order, you confirm that:
All payment information is accurate and authorised
You are responsible for billing and transaction fees (if applicable)
Payments are processed securely by third-party providers such as [Stripe/PayPal etc.].
6. Shipping & Delivery
Shipping times may vary depending on your location and external factors.
We are not responsible for delays caused by couriers, customs, or incorrect addresses provided at checkout.
Full details are available in our Shipping Policy.
7. Returns, Exchanges & Refunds
If you wish to request a return or exchange, please refer to our Returns Policy for conditions, timeframes, and instructions.
Refunds are processed only if items meet the return requirements.
8. Limitation of Liability
We are not liable for:
Any damages arising from the use or inability to use our website
Lost profits, lost data, or indirect damages
Third-party links, websites, or tools
Use of the website is at your own risk.
9. Intellectual Property
All content, branding, images, logos, product designs, and website materials are owned by Frost Culture and protected by copyright and trademark laws.
You may not reproduce or use our content without written permission.
10. User Accounts
If you create an account, you are responsible for protecting your login details.
We may suspend or terminate accounts that violate our terms.
11. Privacy
Your personal information is handled according to our Privacy Policy, available here: https://frostculture.com/privacy-policy/
12. Changes to Terms
We reserve the right to update or modify these Terms at any time. Updates will be posted on this page with a revised date. Continued use of the website implies acceptance of all changes.
13. Contact Information
For questions regarding these Terms & Conditions, contact us at:
Frost Culture
Email: Sales@frostculture.com
Website: www.frostculture.com
Location: Kinshasa